Privacy Policy

Who We Are

Happy Chicks Feed LLC operates the website happychicksfeed.com. We are a small, family-run business based in Cincinnati, Ohio, specializing in handcrafted, all-natural chicken feed and poultry wellness products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

What Personal Data We Collect and Why

Orders and Payments

When you place an order, we collect your name, billing and shipping address, email address, and phone number. This information is necessary to process and fulfill your order, send you shipping updates, and communicate about your purchase. Payment processing is handled securely through Stripe. We do not store your credit card information on our servers.

Account Information

If you create an account on our site, we store your name, email address, and shipping address to make future purchases more convenient. You can update or delete your account information at any time by logging into your account or contacting us.

Contact Forms and Email

When you use our contact form or email us, we collect the information you provide (name, email, message content) so we can respond to your inquiry. We do not use this information for marketing unless you specifically opt in.

Cookies and Analytics

Our website uses cookies to keep items in your shopping cart, remember your login session, and understand how visitors use our site. We may use Google Analytics or similar tools to collect anonymous usage data such as pages visited, time on site, and referring websites. This helps us improve our website and your shopping experience. You can disable cookies in your browser settings at any time.

Who We Share Your Data With

We only share your personal information with third parties as needed to operate our business and fulfill your orders. This includes our payment processor (Stripe), shipping carriers (such as USPS, UPS, or FedEx via Pirate Ship), and our website hosting provider (Bluehost). We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

How Long We Retain Your Data

Order information is retained for as long as necessary for tax, legal, and business purposes, typically seven years. If you have an account, your account information is kept until you request deletion. Contact form submissions are retained for up to one year.

Your Rights Over Your Data

You have the right to access, correct, or delete any personal data we hold about you. If you have an account, you can view and update your information by logging in. To request a copy of your data or to have it deleted, please contact us at [email protected]. We will respond to your request within 30 days.

How We Protect Your Data

Our website is secured with an SSL certificate, which encrypts data transmitted between your browser and our server. Payment information is processed securely through Stripe and never touches our servers. We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or through the contact form on our website.

Effective date: March 24, 2026